About
Who am I?
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Applications Manager
Experienced Business Applications and Project Manager with over 15 years of expertise in digital transformation, continuous business process improvement and technology integrations.
Functional Expert
12 years of ERP project implementation and techno-functional support experience in multiple industries including retail sales, food and beverage, hospitality, manufacturing, automobile service and repair, field service, trading, e-commerce, IT distribution, private portfolio management, real estate, facilities management, contracting and projects.
AI & ML Technologies
Deeply passionate about harnessing the power of AI and ML technologies to transform business applications by driving automations, streamlining operations, process optimization, enhancing customer experiences, providing valuable insights, and improving productivity.
Dynamics 365
Microsoft Dynamics NAV / Business Central expert with proficiency in LS Retail and Elva DMS and
Extensive knowledge of Microsoft Dynamics 365 Finance & Operations (F&O), hands-on experience with multiple ERPs & enterprise cloud systems exposure with integration know-how.
15+
Years of Experience
12+
Full Cycle ERP Projects
20+
Web Apps Developed
About me
I am an ERP Specialist based in Dubai, passionate of designing and developing ERP solutions.
Business Applications Manager
- Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (F & O)
- Microsoft Certified: Fundamentals – Azure and Power Platform
- Database professional with expertise on SQL Server and Oracle databases (OCP Certified)
- Project Management Professional PMP®, ITIL & Lean Six Sigma Black Belt (CSSC & CPD) Certified
- B.Tech. – Computer Science and Engineering and MBA – Technology Management
- PG Program in Artificial Intelligence & Machine Learning: Business Applications
- Experienced Business Applications and Project Manager with over 15 years of expertise in digital transformation, continuous business process improvement and technology integrations.
- Proven track record of aligning business goals with cutting-edge technologies to deliver scalable, secure, and efficient solutions across diverse industries using multiple application platforms, frameworks and tools.
- Deeply passionate about harnessing the power of AI and ML technologies to transform business applications by driving automations, streamlining operations, process optimization, enhancing customer experiences, providing valuable insights, and improving productivity.
- 12 years of ERP project implementation and techno-functional support experience in multiple industries including retail sales, food and beverage, hospitality, manufacturing, automobile service and repair, field service, trading, e-commerce, IT distribution, private portfolio management, real estate, facilities management, contracting and projects.
- Microsoft Dynamics NAV / Business Central expert with proficiency in LS Retail and Elva DMS
- Extensive knowledge of Microsoft Dynamics 365 Finance & Operations (F&O), hands-on experience with multiple ERPs & enterprise cloud systems exposure with integration know-how
- Expertise in administration of Salesforce Commerce Cloud (SFCC) and CRM
- Successfully managed more than 12 full cycle Dynamics ERP implementation projects
My Skills
I believe in the fact that learning never stops and I am interested in learning new technologies and programming languages that will help me design and develop a better output in less time.
Enterprise Resource Planning Systems
95%
Techno Functional Consultant
95%
Microsoft Business Central / NAV
90%
IT & ERP Project Management
90%
Reporting and Analytics
80%
Experience
2024 - Present
Comtel General Trading, Dubai – UAE
ERP Manager
- Manage ERP systems and other business applications, deliver custom projects tailored to organizational needs, provide comprehensive technical and functional support to the users, lead user training and manage data analytics initiatives.
- Collaborate with various stakeholders to identify and implement improvements in the ERP system.
- Successfully implemented Apache Superset BI dashboards and reports, providing enhanced data insights and reporting.
2018-2024
Mindware FZ LLC, Dubai – UAE
Projects Lead - Applications
- Manage ERP / CRM applications and related technology stack including enterprise distribution cloud and Power platform for Mindware Sub Group, providing technical and functional support for 180 above users under eight companies across GCC countries, North Africa and Lebanon.
- Manage Salesforce Commerce Cloud / CRM and related integrations with ERP.
- Develops business process models and leads solution design.
- Manage projects to enhance system and support new automation and business requirements.
- Automated complex business processes including export compliance systems, warehouse management solutions and integrating ERP application with partner and vendor systems.
- Performed migration and upgrade of Microsoft NAV ERP system.
- Developed Power Apps applications for Sales team to reflect target setup on Power BI dashboards.
- Implemented Salesforce Cloud platform with ERP integration.
- Implemented ZATCA (Saudi Arabia) E-Invoice integration with ERP.
ERP & Database Administrator
- Act as software applications in charge for the group and manage portfolio of systems including ERP, CRM, Mobile Apps (Vehicle Service, Field Service, Loyalty and Real Estate), E-Commerce and Web Applications, Loyalty systems, POS Solutions, Display Systems (Kitchen Order Tickets – KOT & Vehicle Service Queue), Retail Connected Devices, Business Intelligence and Reporting platforms.
- Manages ERP project implementation from inception to post implementation support. Responsible for the end-to-end implementation, architecture, design and development of modifications or extensions to the standard Microsoft Dynamics NAV, LS Retail and Elva DMS applications and retail POS solutions.
- Develop functional and technical specifications based on business requirements, functionality testing, perform gap analysis and design and development of technical solutions for business needs.
- Liaises with consultants, software vendors, internal end users, and other project stakeholders.
- Act as principal database engineer for business-critical production databases.
- Designed & developed integrations across systems, custom enhancements, reports, interfaces / conversions and rollout strategies for all group companies. Improved user and customer experience over ERP solutions.
- Successfully managed more than ten full cycle ERP project implementations and eight LS Retail store rollout projects across companies under the business group operating in different industry domains.
- Independently implemented Dynamics NAV for a trading company under the group with zero vendor support.
- Successfully managed UAE VAT implementation projects for twelve companies on Dynamics NAV.
- Handled multiple integration projects including time and attendance management system and initial integration phase of ecommerce website, ‘birthdaycakes.ae’ with ERP solution.
- Developed an Oracle Apex application integrated with ERP for facilitating landlord approvals of real estate contracts, managing documents, and handling disputes in collaboration with the legal division.
- Implemented multiple loyalty programs and promotion campaigns including Homat Al Watan and Fazaa.
- Developed wide operational / financial reports and analytical dashboards for companies across the group.
- Implemented ManageEngine Service Desk Plus for IT helpdesk support.
2012-2013
Islamic Finance Project – Harvard Law School
WEb CONSULTANT
- Design, develop, test and deploy changes to the web application, Islamic Finance Program (IFP) portal built on CakePHP framework and hosted at Harvard University.
- Monitor and maintain the system database, resolve application issues and support web content updates.
- Developed custom functional modules for the app and implemented Apache Solr search to improve performance.
2003-2011
Nerve Centrex – Bangalore, India
Oracle Database Administrator
- Install, configure, maintain, upgrade, recover and tune Oracle 10g databases on Windows platform in development, test and production servers as the sole database administrator.
- Schema design, application developer support and monitor database services and connectivity.
- Managed Oracle production databases deployed on Amazon Web Services ensuring optimum performance and maximum availability of database resource for various applications and provide 24x7 on call support.
2009-2011
Kriyate – Kochi, India
SOFTWARE ENGINEER
- Design, develop and support various database driven web applications built on CodeIgniter framework, shopping carts built on Magento and websites built on content management systems (WordPress & Joomla).
- Participate in all phases of software development life cycle (SDLC) and provide client support.
- Designed and developed multiple e-commerce websites.
- Test Tracking and billing solution developed for Asia’s largest testing & flow measurement facility.
2007-2009
Consultant – Kerala, India
Independent Consultant - web and mobile apps development
- Designed and developed multiple HTML and CMS based websites with social media and SEO management.
- Developed mobile apps using Android Studio for responsive web apps.
Education
PG Program
Artificial Intelligence and Machine Learning - Business Applications
University of Texas at Austin
Masters Degree
MBA Technology Management
Jaipur National University
Bachelors Degree
B.Tech Computer Science & Engineering
University of Calicut
Courses Completed
